Privacy Policy

Privacy Policy

Last updated: August 2026

At Snuggly Pups ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit www.snugglypups.com, make a purchase, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Payment details (processed securely by our payment providers)
  • Order history

Device & Usage Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Products viewed
  • Time spent on our website
  • Referring websites

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, measure website performance, and deliver relevant advertising.

These technologies may include:

  • Cookies
  • Meta Pixel
  • Google Analytics
  • Shopify analytics
  • Other marketing and analytics tools

You can manage cookie preferences through your browser settings where available.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Communicate about your orders.
  • Improve our products and website.
  • Detect fraud and maintain website security.
  • Personalise your shopping experience.
  • Send marketing emails (only if you've opted in).
  • Measure advertising performance and improve our marketing campaigns.

Sharing Your Information

We never sell your personal information.

We may share your information with trusted third parties who help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping providers
  • Marketing platforms (such as Meta and Google)
  • Analytics providers
  • Customer support providers

These companies only receive the information necessary to perform their services.

Marketing Communications

If you subscribe to our emails, we may send you updates about:

  • New products
  • Promotions
  • Special offers
  • News from Snuggly Pups

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information.

To exercise these rights, contact us using the details below.

Data Retention

We keep your information only for as long as necessary to:

  • Fulfil your orders.
  • Meet legal and tax obligations.
  • Resolve disputes.
  • Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

International Data Transfers

As an international online store, your information may be processed or stored in countries other than your own.

Where required, we take appropriate measures to protect your personal information in accordance with applicable privacy laws.

Data Security

We use industry-standard security measures to protect your personal information.

While no online system can guarantee absolute security, we work hard to safeguard your information against unauthorised access, disclosure, or misuse.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or the services we use.

Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Snuggly Pups
Website: www.snugglypups.com
Email: support@snugglypups.com