Refund & Returns Policy

Last updated: August 2026

At Snuggly Pups, your satisfaction is our priority. We want every dog and every owner to love their purchase. If you're not completely happy with your order, we're here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To qualify for a return, your item must:

• Be unused and in its original condition.
• Include all original packaging.
• Be free from damage caused by misuse or normal wear and tear.

How to Request a Return

To start a return, please contact us at:

Email: support@snugglypups.com

Please include:

• Your order number.
• Your full name.
• The reason for your return.
• Photos if the item is damaged, defective, or incorrect.

If your return is approved, we'll provide instructions on how and where to send your item.

Returns sent without first contacting us may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at support@snugglypups.com and include photos of the issue.

If confirmed, we'll arrange a replacement, exchange, or full refund at no additional cost.

Return Shipping

If you're returning an item because you've changed your mind, you're responsible for the cost of return shipping.

If the return is due to a damaged, defective, or incorrect item, we'll cover the return shipping costs where applicable.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are only refunded if the return is due to our error or a faulty product.

Order Cancellations

Orders may be cancelled before they have been processed for dispatch.

If your order has already been shipped, it cannot be cancelled but may be returned in accordance with this policy once it has been delivered.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for products that:

• Have been used by a pet.
• Have been washed, altered, or damaged after delivery.
• Are returned without their original packaging.
• Are returned more than 30 days after delivery.

This does not affect any rights you may have under applicable consumer protection laws.

Exchanges

We don't currently offer direct exchanges.

If you'd like a different item, simply return your original purchase (if eligible) and place a new order.

International Orders

Customers are responsible for any customs duties, import taxes, or other fees charged by their local authorities. These charges are not included in your purchase price and are non-refundable.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the consumer protection laws applicable in your country or region, including the United States, United Kingdom, Canada, or Australia.

Contact Us

If you have any questions about your order or this policy, we'd love to help.

Snuggly Pups
📧 support@snugglypups.com